Employment
Work Hard, Play Hard
We are excited to head into summer operations at Whitewater Mountain Resort &
The Hummingbird Lodge & Campground!
Summer opportunities are now open for those seeking a unique experience in the natural alpine beauty of Whitewater.
The Hummingbird Lodge & Campground is situated within the area of Whitewater Mountain Resort, approximately 20 minutes from the charming and beautiful city of Nelson, BC. It features 15 forested tenting sites, 10 RV sites, a 2-Bedroom Private Suite, and a licensed Café & General Store. With a stunning landscape and outdoor play as the focus, the Hummingbird Lodge & Campground is your hub for all of Whitewater’s outdoor experiences with incredible hiking that gives you easy access to alpine views, plus the best alpine patio in the region!
Whitewater Mountain Resort is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
The Hummingbird Lodge & Campground
More Whitewater positions are now OPEN to applicants. Whitewater will be celebrating its 50th season this winter. Come be a part of the celebration! Please apply for the positions you think you are best suited for or where you might want to learn!
If you have any questions, please email .
Please note: Closing dates are listed on all positions and only successful applicants will be contacted.
FEATURED POSITIONS
Heavy Duty Mechanic – Work Where You Play!
We're hiring a skilled Heavy Duty Mechanic to join our mountain operations team. If you're looking to trade long shifts or remote camps for a lifestyle-driven role, this is your chance. You'll work on a wide range of equipment — snowcats, snowmobiles, excavators and loaders- keeping our winter operations running smoothly. In return, we offer competitive wages, a season passes, mountain discounts, health benefits and the opportunity to ski or ride on your days off. This role combines serious mechanical work with an unbeatable alpine environment.
We’re looking for someone certified (Red Seal or equivalent preferred), experienced with diesel engines, hydraulics, and troubleshooting, and ready to work in cold but breathtaking, mountain conditions. You’ll be part of a close-knit team that values safety, reliability, and the outdoors. If you're ready to bring your skills to the slopes, apply now.
Job Title: Heavy Duty Mechanic
Location: Whitewater Mountain Resort
Department: Outdoor Operations
Reports to: Maintenance Manager
Employment Status/Type: Year-Round. Full Time
Compensation: Range ($36-40) DOE including a comprehensive perks and benefits package.
JOB SYNOPSIS:
Under the direction and supervision of the Maintenance Manager, the Heavy Duty Mechanic is responsible for the daily, weekly, and annual maintenance of all heavy and light duty equipment. This involves; snowcats, excavators, loaders, snowmobiles, ATVs, and UTVs. This role works closely with other shop personnel to ensure all equipment is maintained to the highest safety and performance standards, supporting the smooth and reliable operation of mountain activities.
The Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. They will seek learning opportunities as well as work closely with apprentices to ensure proper training is taking place.
IMMEDIATE REPORTS:
Shop Hands
Apprentices
SUMMARY OF RESPONSIBILITIES:
- Perform all needed maintenance activities for all heavy-duty fleet equipment to a high professional standard. Performs the same duties on snowmobiles, ATVs, and UTVs.
- Schedule and implement daily, weekly and annual fleet maintenance.
- Overseeing and supervising large-scale maintenance work.
- Training and educating apprentices in conjunction with the Maintenance Manager.
- Ensure all Whitewater policies are adhered to as outlined in the current Employee handbook as well as all applicable WCB regulations.
- Ensure all equipment and vehicles are maintained to current manufacturers recommendations.
- Assign duties to departmental personnel.
- Assist with training operators in the use of snow cat and snow removal equipment.
- Operate equipment as required.
- Documentation and record keeping for asset maintenance and human resources.
- Assist in building and maintaining a robust preventative maintenance program.
- Monitoring and maintaining parts inventory.
- Ensure all work orders are submitted and submitted fully completed and accurate.
- Ensure operators fill out daily logs accurately.
- Assist in emergency situations.
- Ensure all safety procedures are being followed at all times.
- Keep a safe and organized work environment.
- Using a sustainable approach in daily operations, planning, and development.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department manuals, CDPP
- Embrace and promote Whitewater’s mission statement and values.
- Other duties as assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- Grade 12 Diploma or equivalent required
- Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification, or 3rd year apprenticeship required.
- Valid Driver’s License required with clean drivers abstract.
- Full Set of Comprehensive Tools required.
- Previous experience working in a shop required.
- Snow Cat mechanical experience is an asset.
- Experience working with automotive and agricultural equipment considered an asset.
- Good working knowledge of the current WCB regulations is an asset.
SKILLS & ABILITIES:
- Strong leadership, communication, management, administrative and personnel skills.
- Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
- Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
- Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
- Advanced skiing or snowboarding ability is an asset.
- Ability to work outside for extended periods in adverse weather conditions.
- Must be willing to travel to the mountain.
- Must be willing to work weekends and holidays, mainly during the winter months.
- Self-motivated, mature, dependable, timely and able to work well with others.
- Are proficient with Microsoft Office and other basic computer systems and applications.
CLOSING DATE: AUGUST 30, 2025
Job Title: Events Coordinator
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Brand Director
Employment Status/Type: Seasonal Full-Time (September - April)
Compensation: $19.50 - $20.50 (DOE) alongside further employee perks and benefits.
JOB SYNOPSIS:
Under the direction and supervision of the Brand Director, the Events Coordinator’s primary role is to maintain Whitewater’s strong brand presence through the execution and coordination of Whitewater’s key events with support from the Sales & Marketing team. As an employee of the Resort your mandate is to ensure our guests, working partners, and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.
The ideal candidate will have a passion for event planning and social media, a keen eye for detail, and a love for outdoor and mountain sports. This role involves supporting the Brand Director in the implementation and execution of the Resort's strategic marketing plan, overseeing all aspects of event planning and execution, as well as managing our social media presence to engage our community and promote our brand.
The Events Coordinator’s typical workweek is Thursday to Monday, and this role is expected to be on-mountain throughout the winter operating season. There may be some weeks where this schedule is shifted to allow for the Sales & Marketing team to have a constant presence on the hill.
SUMMARY OF RESPONSIBILITIES:
- Act as a Brand Ambassador of Whitewater Mountain Resort;
- Champion a sustainable approach in daily operations, planning, and development;
- Embrace, promote, and follow Whitewater’s mission statement and values;
- Execute all of the Resort events with the oversight of the Brand Director and in coordination with the other members of the Sales & Marketing team;
- Event administration including budget management, development, logistics, publicity, and advertising;
- Oversee event setup, operations, and breakdown;
- Work with the Brand Director to execute the annual strategic marketing plan in order to attract potential customers and help educate all existing customers on various programs and happenings at Whitewater;
- Coordinate with vendors, sponsors, and partners to ensure successful event execution;
- Ensure all events comply with safety regulations and resort policies;
- Collect and analyze feedback to continually improve future events;
- Inform content creation and event listings before, during, and after events;
- Monitor and respond to social media interactions to build a strong online community;
- Ensure communication is consistent between the Sales & Marketing team and all other departments and to ensure a seamless guest experiences;
- Organization and execution of staff functions and gatherings to build internal stakeholder engagement. Working closely with the HR department to execute internal event schedules;
- Act as an information resource; you must be familiar with Whitewater and Nelson products, policies, and procedures;
- Provide support with media and public relations as required;
- Perform other related duties, tasks, and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Proven experience organizing and executing events is required;
- Basic experience with Microsoft Office, Adobe Photoshop, Illustrator, InDesign, Canva, and/or other editing software is required;
- A degree/diploma in Marketing or event management is an asset;
- Intermediate to advanced experience in photography or film is an asset.
SKILLS & ABILITIES:
- Excellent organizational and multitasking skills;
- Exceptional communication and guest service skills;
- Ability to work independently as well as in a team environment;
- Capable of working under pressure and meeting tight deadlines;
- Creative and innovative mindset with a passion for outdoor and mountain sports;
- Effective communication with senior management, supervisors, and other industry professionals;
- Able to respond quickly in a dynamic and changing environment;
- Skiing or snowboarding at an advanced or above ability level;
- Must be willing to travel to the mountain and work weekends and holidays as required.
Guest Services
Job Title: Outdoor Guest Services Supervisor
Location: Whitewater Mountain Resort
Department: Outdoor Operations
Reports to: Outdoor Operations Manager
Employment Status/Type: Seasonal, Full-Time (November – April, with Part Time starting in Sept)
Compensation:$20-$22/hr DOE (alongside further perks)
JOB SYNOPSIS:
Under the direction and supervision of the Outdoor Operations Manager, the Outdoor Guest Services Supervisor will provide leadership and direction of the daily operations to the Outdoor Guest Services Team. You will play a pivotal role in ensuring exceptional guest experiences and smooth operations within the outdoor guest services world. Your primary responsibility will be to oversee and manage a team of outdoor guest services staff, while maintaining a focus on delivering top-notch customer service and promoting safety and enjoyment for all resort guests.
Key areas of responsibility include the execution and coordination of the team in base area operations: traffic flow management, overseeing effective parking, base area risk management, snow removal around infrastructure, lift ticket scanning, resort events, and assistance with the mountain safety team as well as other departments as required. You will be expected to foster strong working relationships, hire, onboard, and train staff, team scheduling and payroll, attend operations meetings, be familiar with resort terrain, and all safety procedures. You will be a knowledge expert on Whitewater’s terrain, events, and services.
IMMEDIATE REPORTS:
Outdoor Guest Services Assistant Supervisor
Outdoor Guest Services Lead Hand
Outdoor Guest Services Representative
SUMMARY OF RESPONSIBILITIES:
- Create work schedules, manage staff rotations, and coordinate break times to ensure adequate coverage and efficient service delivery.
- Oversee the Outdoor Guest Services team daily, ensuring objectives are completed on time and to the resort’s standard.
- Ensure staff are functioning at a high level.
- Audit safety logs to ensure accurate completion.
- Performance Management with staff setting goals and expectations.
- Conduct and document daily morning meetings to provide updates, address concerns, objectives for the day, and foster a positive working environment in the absence of the OGS Supervisor
- Attend Daily Operations and JOHSC meetings.
- Enforce resort safety policies and procedures, ensuring that all staff adhere to safety protocols and guidelines.
- Maintain current knowledge of legal standards pertaining to equipment and tools, safety regulations, and OHS practices.
- Risk management and mitigation around the lodge and base area buildings. Documenting these as well.
- Coordinate daily Base Area assignments: traffic management, parking assignments, lift ticket validation, snow removal, and maintenance as required.
- Collaborate with the resort's safety and risk management teams to identify and address potential hazards or safety issues.
- Review daily maintenance logs for accuracy and safety issues and report any safety issues immediately.
- Liaison between staff, departments and management.
- Assist in executing special events, competitions, and promotions within the resort.
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manual, Employee Handbook.
- Manage department Key Performance Indicators (KPIs) to achieve organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Ensure that all guests receive outstanding service and assistance throughout their visit to the ski resort.
- Other duties as assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- 1 - 2 years relevant ski industry experience required.
- 1-2 years working at Whitewater Mountain Resort considered an asset.
- 1 Season previous supervisory or management experience in a customer service-oriented environment, preferably within the hospitality or ski industry considered an asset.
- Ability to ski or ride expert terrain required.
- Computer knowledge: excel, word, google workplace an asset.
- Valid driver's license required.
- Class 4 an asset.
SKILLS & ABILITIES:
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of skiing/snowboarding and the ski resort environment.
- Excellent problem-solving abilities and the capacity to handle high-pressure situations.
- Demonstrated ability to work effectively with a diverse team and adapt to changing situations.
- Familiarity with safety regulations and procedures related to ski resort operations.
- Excellent organization and time management skills.
- Ability to handle challenging situations with guests and staff.
Often the first point of contact for guests, this role is an integral part of the resort experience. Responsible for parking lot duties such as parking cars, snow removal around buildings, ticket scanning, and other outdoor base area duties to ensure our guests have a safe and enjoyable visit. Your ongoing personal interaction with our Guests will foster a friendly relationship that they will look forward to renewing continually. You will be a knowledge expert on Whitewater’s terrain, events, and services as well as an important information resource for Nelson and the surrounding area.
Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather; an aptitude and desire to be in guest service, and true enjoyment of the outdoors. The ability to ski/snowboard at an intermediate level is required. Class 5 driver's license with a clean abstract required; Class 4 considered an asset.
Job Title: Indoor Guest Services Representative
Location: Whitewater Mountain Resort
Department: Indoor Guest Services
Reports to: Indoor Guest Services Supervisor/Assistant
Employment Status/Type: Part-time/Full-Time December to April, weather dependent
Compensation: $17.65 (alongside further perks).
_______________________________________________________________________
JOB SYNOPSIS:
As a Guest Service Representative you are responsible for enhancing the experience of our guests’ day at Whitewater. You are responsible for selling and redeeming season passes, day tickets, reconciling daily sales, organizing lost & found and a number of other duties to ensure our guests have a safe and enjoyable visit. You will act as an information resource for the mountain and the Nelson area. Your personal interaction with our Guests will foster a friendly, knowledgeable relationship that they will look forward to renewing each time they visit Whitewater.
SUMMARY OF RESPONSIBILITIES:
- Guest relations.
- Sales and redemption of day tickets, programs, and services
- Sales and processing of season passes.
- Act as an information source for the mountain, products, services, and the Nelson area.
- Assisting in special events.
- Risk Management as it pertains to our department plus the Resort as a whole!
- Cash handling (opening and closing duties).
- Tracking and returning lost & found items.
- Typing and administration duties.
- Other duties as assigned (IGS helps many of the other departments with a wide variety of administrative duties).
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Maintain current knowledge of legal standards pertaining to waivers and OHS practices.
REQUIRED QUALIFICATIONS / EDUCATION:
- Proficient with Microsoft Office
- Cash handling experience
- At least one year of industry experience would be an asset
SKILLS & ABILITIES:
- Exceptional Guest Service skills
- Detail-oriented and multi-tasker
- Ability to handle difficult customers
Please note: A criminal record check will be required as part of the hiring process.
Job Title: Shuttle Driver
Location: Whitewater Moutain Resort
Department: Shuttle
Reports to: Indoor Operations Manager
Employment Status/Type: Seasonal, Full-Time or Part-Time
Compensation: $23.65/hr alongside further perks.
JOB SYNOPSIS:
Under the direction and supervision of the Indoor Operations Manager, the Shuttle Driver’s primary role is to transport guests to the resort in a timely, safe, and friendly manner. You will be an ambassador for the resort and are integral in providing the Whitewater Experience. You will act as an information resource for the mountain and the Nelson area. Your personal interaction with our Guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.
Key areas of responsibility include abiding by all of the government and company policies and procedures, completion of the Commercial Safety Inspection, maintaining cleanliness of the vehicle, greeting guests/staff at specified locations, validating guest manifests to ensure payment of travel, assisting guests with the load/off load of their equipment and managing lost and found items.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Safe, timely, and friendly transportation of our guests to the resort.
- Complete daily Commercial vehicle Inspection, any issues please report to Indoor Operations Manager.
- Ensuring prompt and friendly service based on the shuttle pick up schedule and communicating to Dispatch if there are any delays
- If the shuttle is unable to drive then contact the Indoor Operations Manager and have a shuttle brought down from Mountain and resume pickups at established locations.
- Maintain radio communication with Dispatch with daily check-ins when arriving and leaving the mountain.
- Making sure that the vehicle remains clean both inside and out.
- Assist with town runs throughout the week to support mountain operations.
- Be available to support guest transportation outside of schedule if operations require it.
- Responsible for dropping any lost and found items to Indoor Guest Services on the Mountain.
- Champion a sustainable approach in daily operations.
- Promote Whitewater’s safety culture.
- Assist in achieving department and organizational Key Performance Indicators (KPIs).
- Embrace, promote and follow Whitewater’s mission statement and values.
- Understand current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Previous Shuttle Driving experience is an asset.
- Previous Radio Experience an asset.
- Class 4.
- Current Driver's Abstract - Clean Driving Record.
SKILLS & ABILITIES:
- Strong communication skills.
- Exceptional customer service skills.
- Physically able to handle 50 lbs lifting.
- Basic maintenance knowledge.
- Efficiency and time-management.
- Able to problem solve when unexpected citations arise.
- Detail-oriented in record keeping.
Please note: A current Criminal Records check will be required.
Hummingbird Lodge & Glory Lodge
Job Title: Glory Lodge Team Member
Location: Glory Lodge
Department: Indoor Operations- F&B
Reports to: Hummingbird Lodge & Glory Lodge Supervisor
Employment Status/Type: Full-Time/Part Time Seasonal (Late Nov-April)
Compensation: $17.85 (alongside further perks).
____________________________________________________________________________
JOB SYNOPSIS:
For individuals with a multitude of talents and the ability to multitask, this may be for you! Your day will not be boring and will bring your talents of guest relations, cash handling, menu planning, prep work and cooking to the forefront with the ultimate goal of providing an exceptional guest experience.
In case you didn’t know, Glory Lodge is a little satellite lodge to our main Day Lodge, located on the backside of Whitewater and near the bottom of the Glory Chair. Glory Lodge is known for our great menu and relaxed cozy atmosphere.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Coordination of morning prep list completion and front line set up.
- Ensuring customers receive friendly and efficient service.
- Menu planning, including specials, soups, salads and catering events.
- Constant monitoring of prepped food levels and supplies.
- Preparing prep list according to anticipated volumes.
- Completing freezer pull list according to anticipated volumes.
- Ensuring that temperature and sanitizer logs are completed daily.
- Ensuring Whitewater Food Safe Policy is followed by all kitchen staff.
- Implement all risk management procedures as per Whitewater Ski Resort.
- Keep a clean, organized and safe working area at all times.
- Seling tickets to guests
- Being a guest ambassador to events and other offerings on the hill.
- Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.
- Cash handling and cash outs.
- Other Duties as Assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- Cooking experience is an asset; however, not a requirement as training and support will be provided!
- A current Criminal Records check will be required as part of the hiring process.
- Serving it right certificate required
SKILLS & ABILITIES:
- Superior communication skills.
- Ability to multitask in a fast-paced environment.
- Demonstrated passion for high-quality culinary practices.
- Ability to work independently and as a strong team player.
- Mature and reliable.
- Strong organizational and time management skills with the ability to multi-task and coordinate multiple functions and activities.
- Must be able to lift 50 pounds.
Please note: A current Criminal Records check will be required as part of the hiring process.
Job Title: Hummingbird Lodge Team lead
Location: Hummingbird Lodge & Campground
Department: Hummingbird Lodge & Campground
Reports to: Hummingbird Lodge & Campground Supervisor
Employment Status/Type: Full-time, Seasonal (Nov-April)
Compensation: $19.00/hr (alongside further employee perks).
JOB SYNOPSIS:
Under the guidance and supervision of the Hummingbird Lodge Supervisor, the Team lead will oversee and maintain all aspects of accommodation and services (exclusive of food and beverage) at the Hummingbird Lodge in the absence of the Hummingbird Lodge Supervisor. For accommodations, this will include the suite and RV Sites. For services, this will include rental equipment, trail network and information boards. When the supervisor is of, they will supervise and lead all aspects of day to day operations.
The team lead's primary role is to provide exceptional experience. They will work in conjunction with the Hummingbird Lodge Supervisor to effectively and efficiently run the Lodge and Campground aspect of this new business, resulting in high-quality resort operations and customer service, fiscal responsibility, strong health and safety culture, and compliance with all government regulations, with a continued focus on Whitewater’s company culture and branding.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Embrace and promote Whitewater’s mission statement and values.
- Foster Whitewater’s emergency response plan, health and safety plan, and safe work procedures.
- Champion a sustainable approach in daily operations.
- Assist in the kitchen when needed.
- Point of contact for all things relating to camping, RV Parking, and Suite
- Manage Reservations and point person for Campspot & AirBnB bookings
- Work with and Support the janitor team with house cleaning in the suite when needed.
- Order and maintain inventories for all housekeeping products and other suite supplies
- Ensure maintenance issues are addressed and brought to Supervisors attention.
- Accountable for effective waste management (garbage/recycling/composting) and pest control
- Manage rental inventory: propane fire pits, hiking poles, Nordic equipment, snowshoe and avalanche rescue equipment
- Be knowledgeable on rental equipment set up (nordic, snow shoes etc) and assist guest with fittings
- Be knowledgeable in all Backcountry Education courses offered
- Create a welcoming, educational, and social environment for the backcountry community.
- Participate in training of staff.
- Act as Supervisor of the Day - oversee operations of Lodge and campground; inclusive of food and beverage, accommodation, equipment, guest service, risk management, and associated regulations.
- Work with department supervisors and managers to ensure that resort standards are met for marketing, guest services, retail, rentals, facility maintenance, janitorial, trail maintenance and condition and hazard reporting
- Other duties as required.
REQUIRED QUALIFICATIONS / EDUCATION:
- 1-2 years of leadership experience an asset.
- Kitchen experience an asset.
- Previous backcountry or remote lodge experience as an asset.
- Must have strong administrative capabilities including working knowledge of Microsoft Office suite applications (word, excel, PowerPoint), POS systems and electronic and hard copy file management.
- Serving it Right
- Food safe 1 an asset
SKILLS & ABILITIES:
- Must have superior time management and multitasking skills, with the proven ability to prioritize tasks and manage various deadlines.
- Strong leadership skills
- Self-motivated in guiding a facility by taking initiative and problem-solving.
- Maintains a professional disposition in all guests and staff interactions, and ensures operations are conducted in a safe and efficient manner.
- Conflict resolution skills.
- Excellent oral and written communication skills.
- Ability to solve problems logically and make decisions in unique situations.
- Knowledge of food and beverage service is an asset.
- Bear aware training is considered an asset.
Please note: A criminal record check will be required as part of the hiring process.
Job Title: Hummingbird Lodge Host
Location: Whitewater Ski Resort
Department: Hummingbird Lodge & Campground
Reports to: Hummingbird Lodge & Campground Supervisor
Employment Status/Type: Seasonal, (June - September) & (December - April)
Compensation: $DOE (alongside further perks)
JOB SYNOPSIS:
Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge Cafe however the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.
The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap, and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full changeover of the rental suite and clean public washrooms.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Using a sustainable approach in daily operations, planning, and development.
- Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.
- Assist in Whitewater’s KPI’s ensuring organizational goals are met.
- Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.
- Responsible for guest reservations, answering phone calls, replying to emails.
- Assists campers with inquiries, responding to guest feedback and improving service delivery
- Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.
- Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.
- Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge.
- Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival.
- Assisting with meal preparation when required.
- Providing high quality, friendly and efficient service.
- Preparing and serving hot beverages, specialty coffees.
- Serving prepared snacks to guests.
- Keeping a clean organized and safe working environment.
- Cash handling and balancing cash out.
- Being readily available at all times to deal with problems or complaints that may arise.
- Providing friendly, efficient & professional service to ensure a positive guest experience.
- Report all maintenance issues to ensure safety of the lodge in a timely manner.
- Ensuring proper waste management including collecting and sorting recyclables.
- Administrative duties.
- Other related duties as assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- Grade 12 Diploma or GED.
- 1 year barista experience.
- Experience working in a lodge or in a guest/customer service position.
- Experience handling cash/credit transactions and preparing end of day reconciliations.
- WHMIS.
- Serving it Right Certification.
- Basic first aid certification is an asset.
- Basic point of sales or inventory sales system experience.
- Ability to work autonomously with minimal supervision.
SKILLS & ABILITIES:
- Proven problem solving and prioritization skills.
- Strong interpersonal and communication skills in English, both written and verbal required.
- Able to work independently and resourcefully in a remote location.
- Ability to respond quickly and responsibly to emergency situations.
- Ability to communicate effectively with staff and guests.
- Organization skills and attention to detail.
- Able to prioritize with proven time management problem-solving skills.
- Able to work collaboratively and cohesively with co-workers and the manager.
- Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.
- Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.
- Must be able to lift 50 pounds.
Please note: A current criminal records check will be required as part of the hiring process.
Lifts and Maintenance
Whitewater Ski Resort is seeking motivated Snowcat Operators and Loader Operators to join our Grooming Team for the winter season. New operators typically begin in loader roles, clearing snow from parking lots and around resort infrastructure. Snowcat Operators operate Prinoth Snowcats to groom ski runs and maintain resort terrain to the highest standards of safety and quality. Key responsibilities include maintaining safe access throughout the resort, grooming runs for optimal guest experience, and shaping lift ramps. These are night shift positions, so candidates must be available to work nights and weekends. As experience grows, operators may progress to winch cat operation and terrain feature construction.
Minimum Qualifications: Applicants must hold a valid B.C. driver’s license, be physically fit, mechanically inclined, and able to ski or snowboard. A 4WD vehicle with good winter tires is required for travel to and from shifts. Previous heavy equipment experience is strongly recommended.
Heavy Duty Mechanic – Work Where You Play!
We're hiring a skilled Heavy Duty Mechanic to join our mountain operations team. If you're looking to trade long shifts or remote camps for a lifestyle-driven role, this is your chance. You'll work on a wide range of equipment — snowcats, snowmobiles, excavators and loaders- keeping our winter operations running smoothly. In return, we offer competitive wages, a season passes, mountain discounts, health benefits and the opportunity to ski or ride on your days off. This role combines serious mechanical work with an unbeatable alpine environment.
We’re looking for someone certified (Red Seal or equivalent preferred), experienced with diesel engines, hydraulics, and troubleshooting, and ready to work in cold but breathtaking, mountain conditions. You’ll be part of a close-knit team that values safety, reliability, and the outdoors. If you're ready to bring your skills to the slopes, apply now.
Job Title: Heavy Duty Mechanic
Location: Whitewater Mountain Resort
Department: Outdoor Operations
Reports to: Maintenance Manager
Employment Status/Type: Year-Round. Full Time
Compensation: Range ($36-40) DOE including a comprehensive perks and benefits package.
JOB SYNOPSIS:
Under the direction and supervision of the Maintenance Manager, the Heavy Duty Mechanic is responsible for the daily, weekly, and annual maintenance of all heavy and light duty equipment. This involves; snowcats, excavators, loaders, snowmobiles, ATVs, and UTVs. This role works closely with other shop personnel to ensure all equipment is maintained to the highest safety and performance standards, supporting the smooth and reliable operation of mountain activities.
The Heavy Duty Mechanic will be a champion of Occupational Health and Safety policies and procedures as well as promote a positive work environment. They will seek learning opportunities as well as work closely with apprentices to ensure proper training is taking place.
IMMEDIATE REPORTS:
Shop Hands
Apprentices
SUMMARY OF RESPONSIBILITIES:
- Perform all needed maintenance activities for all heavy-duty fleet equipment to a high professional standard. Performs the same duties on snowmobiles, ATVs, and UTVs.
- Schedule and implement daily, weekly and annual fleet maintenance.
- Overseeing and supervising large-scale maintenance work.
- Training and educating apprentices in conjunction with the Maintenance Manager.
- Ensure all Whitewater policies are adhered to as outlined in the current Employee handbook as well as all applicable WCB regulations.
- Ensure all equipment and vehicles are maintained to current manufacturers recommendations.
- Assign duties to departmental personnel.
- Assist with training operators in the use of snow cat and snow removal equipment.
- Operate equipment as required.
- Documentation and record keeping for asset maintenance and human resources.
- Assist in building and maintaining a robust preventative maintenance program.
- Monitoring and maintaining parts inventory.
- Ensure all work orders are submitted and submitted fully completed and accurate.
- Ensure operators fill out daily logs accurately.
- Assist in emergency situations.
- Ensure all safety procedures are being followed at all times.
- Keep a safe and organized work environment.
- Using a sustainable approach in daily operations, planning, and development.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department manuals, CDPP
- Embrace and promote Whitewater’s mission statement and values.
- Other duties as assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- Grade 12 Diploma or equivalent required
- Journeyman Heavy Duty Mechanic – BC Trades Certification or Interprovincial Red Seal Trades Certification, or 3rd year apprenticeship required.
- Valid Driver’s License required with clean drivers abstract.
- Full Set of Comprehensive Tools required.
- Previous experience working in a shop required.
- Snow Cat mechanical experience is an asset.
- Experience working with automotive and agricultural equipment considered an asset.
- Good working knowledge of the current WCB regulations is an asset.
SKILLS & ABILITIES:
- Strong leadership, communication, management, administrative and personnel skills.
- Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress.
- Good physical condition. Capable of performing manual labor, lifting up to 50 pounds, ability to lift heavy objects and frequently walking on uneven ground & comfortable.
- Ability to operate snow mobiles, heavy equipment, ATV’s and 4x4 trucks in a safe and responsible manner.
- Advanced skiing or snowboarding ability is an asset.
- Ability to work outside for extended periods in adverse weather conditions.
- Must be willing to travel to the mountain.
- Must be willing to work weekends and holidays, mainly during the winter months.
- Self-motivated, mature, dependable, timely and able to work well with others.
- Are proficient with Microsoft Office and other basic computer systems and applications.
Job Title: Lift Operations Assistant Supervisor
Location: Whitewater Mountain Resort
Department: Outdoor Operations
Reports to: Lift Operations Supervisor
Employment Status/Type: Seasonal, Full-Time (Late Oct-April)
Compensation: $19 - $21/hr (alongside further perks).
JOB SYNOPSIS:
Under the guidance and supervision of the Lift Operations Supervisor, the Lift Operations Assistant Supervisor’s primary role is to support the safe operation of all lifts and handle tow within Whitewater Mountain Resort. They will assist in leading the Lift Operations team of up to 25 personnel, ensuring a safe, effective, and professional environment. This position requires a hands-on presence across the resort, aiding in the identification and reporting of any potential unsafe conditions, and contributing to the exceptional mountain experience for guests and staff.
Key areas of responsibility include training Lift Operators on the safe operation of Whitewater's ropeways in accordance with Z98 standards, providing risk management, assisting with training and development of staff throughout the season, scheduling staff, assisting with payroll, and ensuring high standards of guest service through collaboration with the Lift Maintenance Department and Lift Operations Supervisor.
IMMEDIATE REPORTS:
Lift Operators
SUMMARY OF RESPONSIBILITIES:
- Support Scheduling: Assist in creating and managing the daily schedule for lift operations staff
- Lift Operations: Aid in daily opening, closing, and periodic lift checks to ensure efficient and prompt start times. Ensure lift operations are following the Z98 code. This position is required to understand how each lift operates in a detailed manner.
- Communication: Facilitate communication between staff and management regarding lift operational issues. Communicate hourly with the Lift Maintenance staff.
- Policy Adherence: Ensure team members adhere to company and departmental policies and procedures.
- Risk Management: Participate in snow removal at lifts and related areas and manage daily maintenance functions.
- Supervision: Assist in supervising lift operations employees, organizing, prioritizing, and scheduling work assignments.
- Coordination: Aid in coordinating and reviewing the work of lift operators and maintaining daily communication within the department.
- Safety Briefings: Lead and administer safety talks and briefings for lift operators daily.
- Injury Management: Assist in injury reporting and follow-up, working with First Aid Attendants to ensure proper Return to Work procedures.
- Training: Support training sessions for new employees and update training material as required. Always aligned with the Z98 ropeway code and Whitewater’s policies and procedures.
- Guest Services: Provide high standards of service, leading by example to exceed customer expectations.
- Payroll Assistance: Help track employee work hours and assist with payroll functions.
- Performance Reviews: Aid in conducting seasonal employee performance reviews and evaluations.
- Issue Resolution: Assist in resolving work-related problems and prepare progress and other reports as needed.
- Guest Interaction: Handle challenging situations with guests and staff professionally and tactfully.
- Lift Evacuations: Assist in leading lift evacuations when necessary.
- Sustainability: Promote a sustainable approach in daily lift operations planning and development.
- Safety Culture: Support Whitewater’s safety culture by adhering to and promoting safety standards and practices.
- Continuous Improvement: Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality customer service.
- Additional Duties: Perform other related duties, tasks, and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Related Ski Resort Management or Tourism Management education an asset
- Must possess strong leadership skills, 1-2 years of supervisory experience an asset.
- Minimum 1 season Lift Operations experience
- 1 year experience working on Lift Operations at Whitewater an asset.
- Related experience in Lift maintenance an asset.
- Strong familiarity with the current WCB regulation, CSA Z98 code and the BC Safety Act and Elevating devices regulations
- Lift 150 surface lifts, Lift 152 fixed grip lifts courses are an asset and may be required.
- Understanding all aspects of the Lift Operators’ Manual and all emergency procedures.
- Experience with payroll software and MS Office is an asset.
- Completed Grade 12 education or equivalent required.
- Valid BC class 5 driver’s license with clean abstract required.
- Previous experience in Snowmobile operations is an asset.
- WHMIS an asset.
- Primary Language of Work: English speaking.
SKILLS & ABILITIES:
- Strong leadership, communication, management, administrative and personnel skills
- Must be a team player and able to work well with others while maintaining a calm & positive attitude, sometimes during high stress
- Good physical condition (ability to lift heavy objects and constantly walking on uneven ground & comfortable working at heights.)
- Advanced skiing or snowboarding ability.
- Ability to work outside for extended periods in adverse weather conditions.
- Must be willing to travel to the mountain and work weekends and holidays as required
- Able to deal with guests and staff sensitively, tactfully, diplomatically, and professionally.
- Safety oriented, adhere to Occupational Health and Safety responsibility and requirements.
Are you an outdoor person? Thrive in a team environment and a champion for safety and guest experience - Look no further! As an integral part of the Lift Operations team, responsibilities include safe loading and unloading of passengers on the lifts; snow shoveling and ramp maintenance at lift stations, safe and effective operation of passenger ropeways, lift station set-up and teardown on a daily basis; and a number of other duties to help ensure our guests have a safe and memorable recreation experience. Keeping the stoke high and sharing the passion of skiing and snowboarding with guests daily is all part of the fun!
Minimum Qualifications: Physically fit- needing the ability to perform very physical duties for long hours in inclement weather. The ability to ski/snowboard at an intermediate level, and a true enjoyment of the outdoors. Previous Lift Operations experience considered an asset.
Mountain Safety
No day is the same in the mountain safety realm. Daily responsibilities combine first aid for our Guests and Staff, coverage of mountain safety, assist in risk management within our ski area boundary to reduce and/or make aware hazards to skiers/boarders as they develop, participate in avalanche control risk management, incident rescue and reporting, disaster plans and first aid procedures, chair lift evacuations and self-evacuations, maintenance of ski runs, fence lines and equipment, morning and afternoon sweep, public education and policing of ski area, record keeping for avalanche control, inventories, and first aid and accident investigation reports.
Minimum Qualifications:
Level 1 Patrol: 80 hour Advanced First aid and AST 1
Level 2 Patrol: 80 hour Advanced First Aid current CPR advanced skiing ability CAA Avalanche Operations Level I
The volunteer program is a mentorship plan for new patrollers. Volunteers will be given the opportunity to shadow an experienced patroller for 4 days in order to maximize orientation and learn the different patroller's tasks and responsibilities. Responsible for providing first aid to injured guests and staff. As part of the team, you will assist in risk management and general mountain safety in order to reduce or eliminate hazards, participate in avalanche control procedures, lift evacuations and search and rescue operations.
This is a volunteer position which includes a season pass along with other benefits and requires a minimum commitment of 16 shifts over the season.
Minimum Qualifications: Avalanche Skills Training Level 1 & Occupational First Aid Level III or 80 hour Advanced First Aid.
The Dispatcher provides a critical communication link between all departments on the mountain and is responsible for all radio transmissions, receiving and responding to initial injuries, and monitoring safety procedures for personnel. The most important responsibility of a Whitewater Dispatcher is to act as an accurate scribe for all snow safety operations. The ability to remain calm in high-stress situations in order to ensure all necessary information is obtained and documented in a clear and concise manner is extremely important. The following skill set is highly beneficial for the position; attention to detail, clear communication skills, situational awareness, and project management.
Minimum Qualifications: Proficiency with Microsoft Office Programs typing Speed at least 40 wpm. Previous dispatch experience, first aid training, and knowledge of Whitewater terrain are considered an asset
As an Avalanche Technician you are responsible for skier and employee safety on the mountain, assisting in risk management and general mountain safety to eliminate or reduce hazards. In this position you can expect to; conduct risk management within our area boundary to reduce and/or make guests and staff aware of risks and potential hazards provide a daily avalanche hazard analysis/assessment Infoex submissions and documentation of control work work on avalanche forecasting and control work to minimize avalanche hazard within our area boundary as well as regular ski patrol duties as required.
Minimum Qualifications: CAA Operations Level 2, WSBC Blasting Ticket, 80 hour advanced first aid (OFA 3 or NUEC preferred), membership with the CAA in good standing, and AST instructing certification considered an asset.
Snow School
Job Title: Snow School Professional
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Snow School Director/Assistant
Employment Status/Type: Seasonal, Full- time/Part-Time (December thru April- Weather Dependent)
Compensation: $18-$23 (alongside further perks)
________________________________________
JOB SYNOPSIS:
As a Snow School Professional, you are responsible for the enhancement of the quality of our guests’ skiing day. You are responsible for teaching skiing, snowboarding, and/or telemark skiing lessons in a professional, thorough manner while performing other duties to ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship, which they will look forward to renewing each time they return to Whitewater.
SUMMARY OF RESPONSIBILITIES:
- Instructing lessons to the standards taught by the CSIA/CASI/CANSI and the Whitewater Snow School Director/Trainers
- Assisting with organization of group guests
- Become familiar with all Snow School programs, pricing and dates/times
- Promoting Snow School products and staff while around the resort
- Maintaining a professional image, as stated in the Whitewater employee handbook, while on duty
- Maintaining a positive attitude while teaching guests or interacting with other staff
- Ensure lessons are taught with safety as the main priority
- Completing all class cards and report cards when assigned
- When not teaching lessons, assisting with other departments, including but not limited to rental tech, OGS scanning/car parking, shoveling, special events help, guest services help
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals
- Embrace, promote and follow Whitewater’s mission statement and values
- Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time
REQUIRED QUALIFICATIONS / EDUCATION:
- CSIA or CASI level 1 certification as a minimum (or equivalent), with dues paid in full.
- Experience working with children preferred.
- Experience in guest service-related positions preferred.
- Strong communication skills, both verbal and written.
Please note: A criminal record check will be part of the hiring process.
Please note: Snow School Professionals are asked to choose a second Department to work within as you may be asked to peform other related duties as operationally needed.
Imagine being the first point of contact for all those wishing to start or improve their riding ability; the feeling of satisfaction of matching the right program to the person or group. Responsibilities include selling various lessons and programs that the Whitewater Snow School offers. By working with the Assistant Snow School Director and Snow School Director, you will also be performing a number of other duties to help ensure our guests have a safe and enjoyable visit. Your personal interaction with our guests will foster a friendly relationship that they will look forward to renewing each time they return to Whitewater.
Minimum Qualifications: Previous Snow School booking and cash handling experience is an asset, highly organized, excellent communication skills, and ability to quickly develop in-depth knowledge of the resort and snow school products..
Food and Beverage
Job Title: Sous Chef - Assistant Kitchen Supervisor
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Head Chef
Employment Status/Type: Seasonal, Full-time (Nov - April)
Compensation: $22 - $26.00 (alongside further perks)
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JOB SYNOPSIS:
Under the direction and supervision of the Head Chef, the Sous Chef’s primary role is to ensure the smooth operation of the kitchen by assisting the Head Chef with menu planning, ordering and inventory, coordinating staff duties, food preparation and general administration duties, as well as providing leadership at the peer level. As a leader in the ‘heart of the house’, you will be a key player in building and managing a world-class culinary team that delivers Whitewater’s truly legendary food to our guests.
Key areas of responsibility include assisting with scheduling, food preparation, quality, consistency, cleanliness, and sanitation of work areas and equipment that meet and exceed established standards, act as team lead in the absence of the Chef and assist the team in ensuring kitchen procedures are carried out completely for each shift.
SUMMARY OF RESPONSIBILITIES:
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals by communicating them and holding staff accountable to them.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Champion a sustainable approach in daily operations.
- Communicate daily with staff about mountain events, OH&S & Supervisor meeting topics, staff stoke and any other topics that need to be shared with staff.
- Managing cost of goods and services by detailed ordering and inventory management.
- Controlling waste to help hit KPI’s.
- Ensure food is received, stored, handled, and prepared in a hygienic and Food Safe compliant manner.
- Coordination of morning prep list completion and front line set up.
- Ensuring customers receive friendly and efficient service.
- Assist with menu planning, including specials, soups, salads, and catering events.
- Constant monitoring of prepped food levels and supplies.
- Preparing prep list according to anticipated volumes.
- Completing freezer pull list according to anticipated volumes.
- Ensuring that temperature and sanitizer logs are completed daily.
- Ensuring Whitewater Food Safe Policy is followed by all kitchen staff.
- Keep a clean, organized and safe working area at all times.
- Implement all risk management procedures as per Whitewater Ski Resort.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
- Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- 1-2 years previous experience in a food preparation role in a professional dining establishment.
- Previous experience leading a line and ensuring food and presentation standards are maintained.
- Culinary training, education or diploma is an asset.
- Food Safe or other food handling certification is an asset.
SKILLS & ABILITIES:
- Superior communication skills including the ability to retain, coach, mentor and develop staff.
- Ability to multitask in a fast-paced environment.
- Demonstrated passion for high-quality culinary practices.
- Leadership and supervisor experience an asset.
- Mature and reliable.
- Must be self-motivated and be able to motivate a team.
- Strong organizational and time management skills with the ability to multi-task and coordinate multiple functions and activities.
- Possesses knowledge and understanding of employment standards.
- Ability to effectively use business software including Microsoft office suite, Google apps, or familiar with catering software systems an asset.
- Must be able to lift 50 pounds.
We are seeking a self-motivated baker extraordinaire that is responsible for baking and creating mouth watering snacks (the cinnamon buns could really be classified as a meal). The Baker will execute and improve recipes, keep a clean and tidy work environment, respect all food safe practices and will assist with the ordering of all baking ingredients. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.
Please note: This position starts at 5:00 am therefore applicants must have a safe and reliable 4WD vehicle and be comfortable in extreme winter driving conditions.
Job Title: Baker
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Head Chef, Sous Chef
Employment Status/Type: Seasonal, Part-Time/Full-time
Compensation: $18.80 (DOE) (alongside further perks)
__________________________________________________________________________
JOB SYNOPSIS:
Assisting in the daily operation of the cafeteria. Your primary goal is to provide quality baking and food service in order to help ensure that our guests have an enjoyable and memorable experience in our café or bar.
SUMMARY OF RESPONSIBILITIES:
- Opening procedures of the cafeteria.
- Daily baking according to predicted volumes and prep cooking when needed.
- Recipe suggestions and ideas.
- Food safe practice.
- Provide good guest relations.
- Implementation of all risk management procedures.
- Following Whitewater Ski resorts employee and resort policies.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
- Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties as assigned, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Mature, reliable, and presentable.
- 1-2 years work experience as a baker.
- Baker’s papers or courses an asset.
- Food Safe.
- Reliable transportation, 4x4 recommended.
SKILLS & ABILITIES:
- Reliable and presentable.
- Ability to work in a fast-paced environment.
- Ability to self-motivate and work alone.
Bring your leadershiop skills to the table!!! This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.
Job Title: Line Supervisor
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Head Chef, Sous Chef
Employment Status/Type: Seasonal, Full-Time
Compensation: $19.00 (DOE) (alongside further perks)
__________________________________________________
JOB SYNOPSIS:
As the Line Supervisor and under the direction of the head chef and sous chef you are responsible for the daily operation and the enhancement of the quality of our Guests experience in the cafeteria.
SUMMARY OF RESPONSIBILITIES:
- Supervision of kitchen staff.
- Friendly and efficient service.
- Food preparation, consistency and quality.
- Coordination of morning prep list completion and front line set up.
- Help communicate the organizations goals and policies with the team.
- Ensuring customers receive friendly and efficient service.
- Constant monitoring of prepped food levels and supplies.
- Preparing prep list according to anticipated volumes.
- Completing freezer pull list according to anticipated volumes.
- Ensuring that temperature and sanitizer logs are completed daily.
- Ensuring Whitewater Food Safe Policy is followed by all kitchen staff.
- Ensuring that temperature and sanitizer logs are completed daily.
- Implementation of all risk management procedures as per Whitewater Ski Resort.
- Keep a clean, organized and safe working area at all times.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
- Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- 1-2 years previous experience in a food preparation role in a professional dining establishment.
- Previous experience leading a line and ensuring food and presentation standards are maintained.
- Food Safe or other food handling certification is an asset.
SKILLS & ABILITIES:
- Mature, reliable and presentable.
- People management experience an asset.
Whitewater’s food is truly legendary and it all begins in our kitchen. As a Line Cook, you’ll be part of the world-class culinary team with the primary goal of providing exceptional food and service. Completing the daily prep list for our famous Glory Bowl, or one of our many unbelievable burgers is only the beginning. This position is for you if you want to work in a supportive, energetic, and cohesive team environment. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.
Job Title: Line & Prep Cook
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Head Chef, Sous Chef
Employment Status/Type: Seasonal, Part-time/Full-Ttime
Compensation: $17.85 (DOE) (alongside further perks)
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JOB SYNOPSIS:
Assisting in the daily operation of the cafeteria. Your primary goal is to provide quality food and service in order to ensure that our guests have an enjoyable and memorable experience in our cafeteria.
SUMMARY OF RESPONSIBILITIES:
- Maintaining overall continuous food safe practice and instruction.
- Opening and closing procedures for cafeteria and equipment cleaning.
- Sufficient completion of daily prep list & line set up.
- Friendly and efficient service while working on line serving public.
- Implementation of all risk management procedures as per Whitewater Ski Resort.
- Following Whitewater Ski resorts employee and resort policies.
- Keep a clean, organized and safe working area at all times.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook
- Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Mature, reliable, and presentable
- 1-2 years experience in a restaurant or cafeteria
- Food Safe Level 1
SKILLS & ABILITIES:
- Reliable and presentable
- Ability to work in a fast-paced environment
Gain experience in a world-class kitchen while working under the direction of the Head Chef to maintain the highest quality of cleanliness in all food service areas and service equipment. You are a key member of the culinary team as your talents will ensure our guests consistently receive impeccable meals without delay, while assisting the resort's sustainability initiatives by ensuring limited use of disposable serving products. Responsible for ensuring dishes and kitchen wares get washed and sanitized in a timely fashion, and in good working condition, reporting any deficiencies. This position is perfect for those looking to grow or for those who just want to clean dishes and crush pow laps on their days off.
Minimum Qualifications: Must be an organized and efficient worker who has experience working in a fast-paced environment. Previous experience is considered an asset.
Job Title: Dishwasher
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Head Chef, Sous Chef
Employment Status/Type: Seasonal, Part-Time/Full-Time
Compensation: $17.85 (alongside further employee perks)
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JOB SYNOPSIS:
To ensure the dish pit area is efficiently running. Cleanliness is of the utmost importance, you must maintain proper cleaning of dishes, drying and putting away in the designated areas. Checking that the dishwasher is clean, topped up on chemicals and running smoothly. Also assisting in food preparation when needed, adhering to all food safety standards.
SUMMARY OF RESPONSIBILITIES:
- Recycling
- Sort recycling pails
- Organize and neatly stack flats in recycling room
- Rinse out recycling pails
- Break down cardboard and stack in recycling room
- Dishwashing
- Restocking as per Head Chef, Sous Chef, Bartender requests,
- Assisting in food preparation when needed.
- Food safe practice.
- Provide good guest relations.
- Implementation of all risk management procedures as per Whitewater.
- Following Whitewater Ski Resorts employee and resort policies and procedures.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook
- Maintain current knowledge of legal standards pertaining to equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Mature, reliable, and presentable.
- Prior dishwasher or kitchen work an asset.
SKILLS & ABILITIES:
- Friendly, Reliable and presentable.
- Ability to work in a fast-paced environment.
- Ability to self-motivate and work alone.
Job Title: Front of House Assistant Supervisor
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Front of House Supervisor/Indoor Operations Manager
Employment Status/Type: Seasonal, Full-time
Compensation: $19.50 (DOE) (alongside further perks).
____________________________________________________________________________________
JOB SYNOPSIS:
Under the guidance and supervision of the Front of House Supervisor & Indoor Operations Manager, you will assist the Food and Beverage team in providing an exceptional culinary resort experience for our guests. The Front Of House Assistant Supervisor’s primary role is supporting the Front of House Supervisor and Food & Beverage team, being a champion in sustainability initiatives, and ensuring smooth food service.
Key areas of responsibility include assisting in department recruiting, scheduling front of house staff, coaching and mentoring staff, overseeing food service, and managing inventory of all relevant products and supplies. You will act as a team lead in the absence of the Front of House Supervisor and assist the team in ensuring high quality customer service.
SUMMARY OF RESPONSIBILITIES:
- Champion a sustainable approach in daily operations.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Participate in hiring and training staff for the Front Of House team.
- Assist in ordering and maintaining inventory for all front of house products and supplies.
- Resolve customer complaints as well as any internal conflicts between staff on FOH supervisor’s days off.
- Assist in food service, including acting as an expeditor, when necessary, to ensure the timely movement of completed food orders from the kitchen to the customer.
- Ensure opening and closing duties are well done each day in a high-quality manner.
- Ensure communication between the Front of House & Back of House is positive and professional.
- Support the Bar team in ensuring a top-level service is experienced by all guests in the lodge.
- Ensure health and safety regulations are practiced by all staff members.
- Ensure all areas of the lodge are tidy & well organized, including performing daily washroom checks.
- Provide a positive, memorable and outstanding guest experience.
- Perform other related duties, tasks and responsibilities as required from time to time.
- Promote Whitewater’s safety culture by supporting the Front of House Supervisor in reviewing and amending where necessary but not limited to: Department Manuals, CDPP, Employee Handbook.
- Work with the Front of House Supervisor to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
REQUIRED QUALIFICATIONS / EDUCATION:
- Tourism or Business Certification an asset.
- Food & Beverage Serving it Right.
- Food safe Level 1.
- Point of Service Experience an asset.
SKILLS & ABILITIES:
- Previous leadership experience, preferably in food & beverage sector.
- Excellent team player.
- Strong organization and administrative skills.
- Familiarity with the food & beverage industry.
- Excellent customer service & communication skills.
- Must be of legal age as you may be supporting Coal Oil Johnny’s pub.
- Computer and cash handling experience.
- Must be willing to travel to the mountain as well as work weekends and holidays as required.
Please note: A current Criminal Records check will be required as part of the hiring process.
Job Title: Front Of House Team Member
Location: Whitewater Mountain Resort
Department: Indoor – Front Of House
Reports to: Front of House Supervisor/Assistant
Employment Status/Type: Seasonal- Part Time/Full Time November To April (Weather Dependent)
Compensation: $17.85 (alongside further perks)
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JOB SYNOPSIS:
As a FOH Team Member you are responsible for enhancing the experience of our guests’ day at Whitewater. You are responsible for understanding the full menu, processing food and beverage transactions, assisting guests through the cafeteria line up, receiving cash, staff charges, balancing the day’s sales, restocking grab & go items, baked goods, coffee & hot chocolate station, bussing tables and ensuring the lodge is kept clean and tidy for guests. This roll will have you working between the main cafe & snack bar
Your personal interaction with our guests will foster a friendly, knowledgeable relationship which they will look forward to renewing each time they visit Whitewater.
SUMMARY OF RESPONSIBILITIES:
- Make sure all cups, condiments, baking, confectionery, and beverages are available to customers upon cafeteria opening at 8:15am.
- Adequately and actively maintain and stock throughout your shift the following: cups, condiments, beverages, confectionery, cafeteria trays.
- Expedite food from kitchen to guests as required.
- Cleaning of the cafeteria tables and seating areas including sweeps of messes made throughout the day.
- Observe and monitor the main food service area. Report any liquor violations to your supervisor.
- Monitoring bus bins, garbage and recycling.
- Accurate cash handling throughout the day and closing out the sales point at the end of your shift.
- Alert of any possible thefts or damage to Whitewater or guest’s property and report any such incidences by notifying your supervisor.
- Do hourly bathroom checks to ensure supplies are filled and any major clean ups are reported to the supervisor.
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values
- Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Guest service, computer and cash handling experience are preferred.
- Experience, Food Safe 1 and Serving It Right is considered an asset.
SKILLS & ABILITIES:
- Must be organized and self-motivated.
- Ability to work in fast paced environment
- Exceptional Guest Service skills
- Ability to handle difficult customer interactions
Please note: A current Criminal Records check will be required as part of the hiring process.
Eggs, bacon, hashbrowns… sound delicious, doesn’t it? Whitewater breakfasts power some of the world’s best skiers, snowboarders, patrollers, and even the odd groomer shredder. Food and snow are what we’re known for and being part of our kitchen team is something you’ll be proud of. Come work with some of the best in the business as a ‘breakfast cook”. Responsibilities include being able to crack an egg and cook it in a variety of styles while also working in a fast-paced, team-based environment. This position also helps the cafe service to lunch service once breakfast is over. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.
Minimum Qualifications: 2 years previous line cook experience including breakfast experience and Food Safe Level 1.
Bring your creativity and sandwich knowledge to this roll (pun intended!). From preparing daily gourmet grab-and-go sandwiches to whipping up delicious sandwich creations, we’re looking for one-of-a-kind sandwich masters. Applicants should be organized, efficient, and know what delicious food is. You’ll be working in a fast-paced, enjoyable, environment where your creations will be enjoyed by many. Focusing on the origins of the successful Whitewater Cooks series, and utilizing locally produced products as much as possible, it’s unlike any other resort kitchen in the world! Click HERE for more details on the Whitewater dining experience that you will be helping create.
Providing high-quality, friendly, and efficient service by mixing and serving hot beverages and prepared snacks to guests are all part of the job. Responsibilities include staying calm under pressure (with such delicious baked goods freshly prepared it does tend to get busy), keeping a clean, organized safe working environment, cash handling as well as doing latte art of Sam Kuch throwing a quark 7’s. This position engages with almost all levels of management, staff, guests, and volunteers, so a positive and stoked personality is a must!
Minimum Qualifications: 1-year of barista experience, computer, and cash handling experience considered an asset. Must be organized and self-motivated.
Job Title: Janitor
Location: Whitewater Mountain Resort
Department: Indoor – Front Of House
Reports to: Front of House Supervisor/Assistant
Employment Status/Type: Seasonal- Part Time/Full Time November To April (Weather Dependent)
Compensation: $20.00 (DOE) alongside further employee perks.
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JOB SYNOPSIS:
As a janitor you play a crucial role in maintaining a clean & safe environment for guests and staff. Your day starts once facilities shut down for the day and continues after guests and other staff have left the hill. Your work ensures that the facilities are clean and ready to go for guests the next morning. This shift is weekend Shift, Part-time (Friday and Saturday) and picking up shifts as operationally required.
This role has you working past regular staffing hours, so having your own 4X4 vehicle will be necessary.
SUMMARY OF RESPONSIBILITIES:
- Cleaning of the entire day lodge nightly and ensure other buildings and lodges are cleaned based on the weekly schedule. Other areas include Skier Services, IGS building, Hummingbird lodge, Mountain Ops, and Glory Lodge.
- Follow checklist of nightly tasks that includes vacuuming, sweeping, garbage & recycling, washing floors, cleaning washrooms, spot cleaning windows, re-stocking Kleenex dispensers/toilet paper/paper-towel/hand sanitizer stations, washing tables, etc.
- Ensuring to complete tasks as safe as possible while guests or other staff are in the lodge. Ie not putting up tables till all guests have left the facilities or blocking off the area to ensure guests stay away from any unsafe conditions.
- Implementation of all risk management procedures as per Whitewater Ski Resort.
- Safe and complete lock-up of lodges, set alarm if building has one.
- Radio check with night groomers.
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Employee Handbook.
- Work to achieve department Key Performance Indicators (KPIs) to assist in achieving organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Perform other related duties, tasks and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Mature, reliable, and dependable.
- 1-2 years’ experience.
- Reliable vehicle, preferably 4x4.
- Ability to work evening shifts, until 10-11pm.
SKILLS & ABILITIES:
- Must be organized and self-motivated.
- Must be able to work alone and independently.
- Ability to lift up to 50lbs.
Please note: A criminal records check will be apart of the hiring process.
Retail & Rentals
Job Title: Retail Representative
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Retail Supervisor
Employment Status/Type: Full-Time/Part Time, Seasonal (December Thru April) Weather dependant
Compensation: $17.85 (DOE) (alongside further perks).
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JOB SYNOPSIS:
In this role you will assist guests with their retail purchases at Whitewater. Whether purchasing new gear for themselves or souvenirs of their trip to Whitewater you will help them pick what's best for them using specific product knowledge and excellent customer service. Along with guest service in the retail shop your responsibilities will include store displays inventory maintenance, re-stocking and keeping the store looking fresh and new by rotating products.
SUMMARY OF RESPONSIBILITIES:
- Merchandising, price marking, selling and inventory maintenance.
- Cash handling – processing debit, credit and cash transactions.
- Opening and closing duties: cashing in and cashing out, cleaning, organizing.
- Flexibility and willingness to jump into another role if necessary.
- Knowledge and passion for our company and the resort.
- Implementation of risk management procedures as per Whitewater.
- Communicating with other staff members.
- Keeping the space clean, stocked and looking its best.
- Other duties as assigned.
- Must be willing to travel to the mountain and work weekends and holidays as required.
REQUIRED QUALIFICATIONS / EDUCATION:
- Previous retail experience an asset.
- Computer and cash handling experience.
SKILLS & ABILITIES:
- Excellent guest services skills.
- Previous merchandising experience an asset.
Please note: A current Criminal Records check will be required as part of the hiring process.
Our rental shop has industry-leading equipment and the primary goal of the rental technician is to provide excellent service in order to help ensure that your guests have a safe and enjoyable experience while shredding. You will ensure proper fitting and adjustment of both skis and snowboards for individual guest groups and school groups. Processing transactions and completing accurate daily cashouts are included in this role as is building stoke for all our guests! Our rental team is known for being the best in the biz, find out why by applying today!
Minimum Qualifications: Computer and cash handling experience. Previous rental shop and/or ski resort experience is considered an asset.
Please note: A current Criminal Records check will be required as part of the hiring process.
Job Title: Rental & Repair Assistant Supervisor
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Rental & Repair Supervisor
Employment Status/Type: Seasonal Full-time, (November - May)
Compensation: DOE
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JOB SYNOPSIS:
Under the direction of the rentals and repair supervisor, the Rental and Repair Assistant Supervisor provides leadership, coaching, management, and direction for assigned team members within the Rental team. The Rental and Repair Assistant Supervisor’s primary role is to support driving exceptional guest experience, build strong supplier relationships, and ensure service and financial targets are met.
Key areas of responsibility include supporting the repair and rentals supervisor to analyze and understanding operational flows to streamline bottlenecks in process, equipment and machinery management, inventory controls, legal liability documentation, risk management, well-rounded product knowledge, design and store layout, managing expenses and inventory. This will be accomplished by working closely amongst your team on the floor which will provide invaluable feedback and insights from our guests' experience.
IMMEDIATE REPORTS:
Rental & Repair Team
SUMMARY OF RESPONSIBILITIES:
- Champion a sustainable approach in daily operations, planning, and development including sourcing local and sustainable products when possible.
- Help Promote Whitewater’s safety culture by reviewing and amending where necessary but not limited to: Department Manuals, Communicable Disease Prevention Program (CDPP), Employee Handbook.
- Work With Supervisor on department Key Performance Indicators (KPIs) to achieve organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Maintain current knowledge of legal standards pertaining to waivers, equipment, safety regulations, and OHS practices as it pertains to your department.
- Help support supervisor be accountable for ensuring all operational standards are achieved.
- Remain current and up to date with industry standards, new technologies and trends, and demonstrate product knowledge.
- Ensure staff are knowledgeable in customer relations, product knowledge, and risk management to deliver outstanding customer service.
- Work alongside Supervisor to performance management through training, mentoring, coaching and feedback to support the ongoing development of staff.
- Assist in recruitment and department orientations to train new employees.
- Monitor and maintain the quality and appearance of the Rental and Repair facilities.
- Quickly and effectively solve guest inquiries and use best judgment to escalate unresolved issues.
- Help Inspect equipment and loss prevention while maintaining inventory.
- Acquire appropriate binding certifications and product knowledge from all manufacturers.
- Balancing cash out and audit, Refunds, exchanges, special requests.
- Perform other related duties, tasks and responsibilities as required from time to time.
- Must be willing to travel to the mountain and work weekends and holidays as required.
REQUIRED QUALIFICATIONS / EDUCATION:
- A minimum of1-2 years' experience in Rentals and Repairs. Industry experience is an asset.
- Supervisory experience is an asset.
- Must have strong administrative capabilities including working knowledge of Microsoft Office suite applications (Word, Excel, PowerPoint), POS systems and records management.
- Perform other related duties, tasks and responsibilities as required from time to time.
- Sidas Bootfitter certification an asset.
SKILLS & ABILITIES:
- Strong analytical, organizational, and creative thinking skills.
- Must have excellent leadership and people management skills to effectively motivate the team members and address performance concerns if necessary.
- Must have superior time management and multitasking skills, with the proven ability to prioritize tasks and manage various deadlines.
- Must have a proven track record of implementing and maintaining superior service standards.
- Detail oriented.
- Ability to build and maintain key relationships with brand partners, sales reps and guests.
- Understanding of touring and backcountry equipment is an asset.
Please note: A current Criminal Records check will be required as part of the hiring process.
Finance
Job Title: Day Auditor
Location: Whitewater Mountain Resort
Department: Finance
Reports to: Financial Controller
Employment Status/Type: Full Time, Seasonal
Compensation: DOE
JOB SYNOPSIS:
Under the direction and supervision of the Financial Controller, the Day Auditor is responsible for reconciling all end of day sales for the resort and summarizing them for the company’s financial records. You are responsible for ensuring all cash outs are balanced and that all appropriate vouchers, discounts and complimentary products are properly accounted for.
IMMEDIATE REPORTS:
None
SUMMARY OF RESPONSIBILITIES:
- Reconcile end of day sales, summarize & compile
- Ensure all cash outs are balanced
- Problem solving when overage / shortage
- Account for all discounts, complimentary products and vouchers, report any discrepancies
- Run daily sales reports
- Reconcile & manage main float, process change orders with the bank & drop off the main deposit at the bank.
- Drop off “downtown” box at the downtown office.
- Ensure all resort point of sale have sufficient change throughout the day
- Maintain an inventory of mountain stationary and order supplies as needed
- Act as a Brand Ambassador of Whitewater Ski Resort.
- Champion a sustainable approach in daily operations, planning, and development.
- Promote Whitewater’s safety culture.
- Assist with department Key Performance Indicators (KPIs) to achieve organizational goals.
- Embrace, promote and follow Whitewater’s mission statement and values.
- Other duties as assigned.
REQUIRED QUALIFICATIONS / EDUCATION:
- 1 year cash handling experience required.
- Excellent customer service
- Previous experience with retail environment or points of sale systems considered an asset.
SKILLS & ABILITIES:
- Strong communication and interpersonal skills.
- Excellent problem-solving abilities.
- Demonstrated ability to work effectively with a diverse team and adapt to changing situations.
- Excellent organization and time management skills.
- Ability to handle challenging situations with guests and staff.
- Must own a reliable 4wd vehicle
Please note: A current Criminal Records check will be required as part of the hiring process.
Sales & Marketing
CLOSING DATE: AUGUST 30, 2025
Job Title: Events Coordinator
Location: Whitewater Mountain Resort
Department: Indoor Operations
Reports to: Brand Director
Employment Status/Type: Seasonal Full-Time (September - April)
Compensation: $19.50 - $20.50 (DOE) alongside further employee perks and benefits.
JOB SYNOPSIS:
Under the direction and supervision of the Brand Director, the Events Coordinator’s primary role is to maintain Whitewater’s strong brand presence through the execution and coordination of Whitewater’s key events with support from the Sales & Marketing team. As an employee of the Resort your mandate is to ensure our guests, working partners, and sponsors receive the best level of service, leaving them with a long-lasting, positively memorable experience of Whitewater.
The ideal candidate will have a passion for event planning and social media, a keen eye for detail, and a love for outdoor and mountain sports. This role involves supporting the Brand Director in the implementation and execution of the Resort's strategic marketing plan, overseeing all aspects of event planning and execution, as well as managing our social media presence to engage our community and promote our brand.
The Events Coordinator’s typical workweek is Thursday to Monday, and this role is expected to be on-mountain throughout the winter operating season. There may be some weeks where this schedule is shifted to allow for the Sales & Marketing team to have a constant presence on the hill.
SUMMARY OF RESPONSIBILITIES:
- Act as a Brand Ambassador of Whitewater Mountain Resort;
- Champion a sustainable approach in daily operations, planning, and development;
- Embrace, promote, and follow Whitewater’s mission statement and values;
- Execute all of the Resort events with the oversight of the Brand Director and in coordination with the other members of the Sales & Marketing team;
- Event administration including budget management, development, logistics, publicity, and advertising;
- Oversee event setup, operations, and breakdown;
- Work with the Brand Director to execute the annual strategic marketing plan in order to attract potential customers and help educate all existing customers on various programs and happenings at Whitewater;
- Coordinate with vendors, sponsors, and partners to ensure successful event execution;
- Ensure all events comply with safety regulations and resort policies;
- Collect and analyze feedback to continually improve future events;
- Inform content creation and event listings before, during, and after events;
- Monitor and respond to social media interactions to build a strong online community;
- Ensure communication is consistent between the Sales & Marketing team and all other departments and to ensure a seamless guest experiences;
- Organization and execution of staff functions and gatherings to build internal stakeholder engagement. Working closely with the HR department to execute internal event schedules;
- Act as an information resource; you must be familiar with Whitewater and Nelson products, policies, and procedures;
- Provide support with media and public relations as required;
- Perform other related duties, tasks, and responsibilities as required from time to time.
REQUIRED QUALIFICATIONS / EDUCATION:
- Proven experience organizing and executing events is required;
- Basic experience with Microsoft Office, Adobe Photoshop, Illustrator, InDesign, Canva, and/or other editing software is required;
- A degree/diploma in Marketing or event management is an asset;
- Intermediate to advanced experience in photography or film is an asset.
SKILLS & ABILITIES:
- Excellent organizational and multitasking skills;
- Exceptional communication and guest service skills;
- Ability to work independently as well as in a team environment;
- Capable of working under pressure and meeting tight deadlines;
- Creative and innovative mindset with a passion for outdoor and mountain sports;
- Effective communication with senior management, supervisors, and other industry professionals;
- Able to respond quickly in a dynamic and changing environment;
- Skiing or snowboarding at an advanced or above ability level;
- Must be willing to travel to the mountain and work weekends and holidays as required.
How to Apply
- Review the current positions above.
- Click 'Apply Now' and attach your Cover Letter and Resume.
- If you have any questions, please read our Frequently Asked Questions below.
- If you still have questions please email , if you have not heard from us make sure to check your spam folder.
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FREQUENTLY ASKED QUESTIONS
Whitewater does not offer staff accommodation at the resortThe resort is located about a 20-minute drive outside the incredible city of Nelson, so most employees live there. We offer a daily shuttle that is free to employees which stops at three different locations in town. We also have a staff Facebook page where our team can connect with one another and find suitable accommodations together. If you're currently looking for housing, check out some of the online resources below to help you in your search.
In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.
Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.
Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.
YES, if you are a successful applicant, Whitewater will refund your Season Pass according to our policy and the number of days you work.
Yes, this is strongly encouraged. We receive a significant number of applications for Volly Patrol and start hiring after the Early Bird Season Pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!
Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.
Our winter season operates from early December to early April and our summer season operates from late June to late September.