Employment

Job Title: Hummingbird Lodge Cafe Host 

Location: Whitewater Mountain Resort 

Department: Hummingbird Lodge & Campground 

Reports to: Hummingbird Lodge & Campground Supervisor 

Employment Status/Type: Seasonal, (June - September) 

Compensation: $18.25/Hr (alongside further perks)

JOB SYNOPSIS: 

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Cafe Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge Cafe. However, the lodge host is a very versatile position and you will be trained in all aspects of the operation and will be expected to jump in when needed.  

The key areas of responsibility include front of house duties, meeting and greeting guests, providing local knowledge, working as a barista, operating the POS system, and cleaning duties as assigned. You will work alongside the chef who will be responsible for running the kitchen. However, your jobs will overlap, and we would expect you to assist each other in your work so that you run the cafe efficiently and professionally. You will also be required to perform housekeeping duties, including full changeover of the rental suite and clean public washrooms.  

IMMEDIATE REPORTS: 

None 

SUMMARY OF RESPONSIBILITIES: 

• Using a sustainable approach in daily operations, planning, and development. 
• Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.  
• Assist in Whitewater’s KPI’s ensuring organizational goals are met.  
• Providing quality guest services to visitors and campers such as, explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions. 
• Responsible for guest reservations, answering phone calls, replying to emails.  
• Assists campers with inquiries, responding to guest feedback and improving service delivery 
• Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service. 
• Helping to ensure the cleanliness, organization and sanitation of flatware, small wares, glassware, and cutlery.  
• Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers and dishwashing area within the lodge. 
• Change over of the rental suite, ensuring that it is fully stocked for each guest's arrival. 
• Supporting guest with ticketing needs when necessary 
• Assisting with meal preparation when required. 
• Providing high quality, friendly and efficient service.  
• Preparing and serving hot beverages, specialty coffees. 
• Serving prepared snacks to guests. 
• Keeping a clean organized and safe working environment.  
• Cash handling and balancing cash out.  
• Being readily available at all times to deal with problems or complaints that may arise.  
• Providing friendly, efficient & professional service to ensure a positive guest experience.  
• Report all maintenance issues to ensure safety of the lodge in a timely manner.  
• Ensuring proper waste management including collecting and sorting recyclables.  
• Administrative duties.  
• Other related duties as assigned. 

REQUIRED QUALIFICATIONS / EDUCATION: 

• Grade 12 Diploma or GED.  
• 1 year barista experience.  
• Experience working in a lodge or in a guest/customer service position.  
• Experience handling cash/credit transactions and preparing end of day reconciliations.  
• WHMIS.  
• Serving it Right Certification. 
• Basic first aid certification is an asset.  
• Current Criminal Records Check 
• Basic point of sales or inventory sales system experience.  
• Ability to work autonomously with minimal supervision.  

SKILLS & ABILITIES: 

• Proven problem solving and prioritization skills.  
• Strong interpersonal and communication skills in English, both written and verbal required.  
• Able to work independently and resourcefully in a remote location.  
• Ability to respond quickly and responsibly to emergency situations.  
• Ability to communicate effectively with staff and guests.  
• Organization skills and attention to detail.  
• Able to prioritize with proven time management problem-solving skills.  
• Able to work collaboratively and cohesively with co-workers and the manager.  
• Reliable and dedicated; available to work any/all shifts daily, including weekend, evenings, and holidays.  
• Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.  
• Must be able to lift 50 pounds. 

Job Title: Overnight Campground Host 

Location: Whitewater Mountain Resort 

Department: Hummingbird Lodge & Campground 

Reports to: Hummingbird Lodge & Campground Supervisor 

Employment Status/Type: Seasonal, (June - September) 

Compensation: $2300 month 

JOB SYNOPSIS: 

Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Overnight Campground Host will be an ambassador to all visiting guests.  The primary role of the Overnight Campground Host is to provide after-hours services to guests and provide an overnight presence in case of emergencies. 

The key areas of responsibility include being a friendly presence on site for guests after Lodge hours, selling firewood, ensuring compliance with campground rules, and providing exceptional customer service to all campground users. The Overnight Campground Host would be required to be on-site throughout every night of operations from 5:00 pm – 9:00 am to respond to after-hours guest concerns and emergencies at the Hummingbird Lodge and Campground and in the base area of Whitewater Ski Resort. You will be expected to have your own self-contained unit where you can sleep and be on site until the Supervisor arrives at 9:00 am. 

IMMEDIATE REPORTS: 

None 

SUMMARY OF RESPONSIBILITIES: 

• Responsible for ensuring safe and effective operation of the campground. 
• Providing quality guest services such as assisting campers as needed, explaining rules and regulations, and offering information/recommendations on the surrounding area activities/attractions. 
• Assists walk-in campers with finding & booking a site and providing door code access to communal area, as well as assisting booked campers with after-hours check-ins and inquiries 
• Overnight presence for after-hours emergencies. 
• Ensure knowledge and understanding of (but not limited to) Policies & Procedures as per the HBLC Summer Operations Manual, familiar with the Whitewater Summer Safety Plan, Campspot for walk in bookings and Communicable Disease Prevention Plan to ensure continued success in Whitewater’s safety culture.   

REQUIRED QUALIFICATIONS / EDUCATION: 

• Grade 12 Diploma or GED. 
• Experience working in a campground or in a guest/customer service position. 
• Prior experience working in an outdoor environment and in a variety of weather conditions. 
• General maintenance knowledge and experience. 
• Basic first aid certification, OFA3 is an asset. 
• Ability to work autonomously with minimal supervision. 
• Must be 19 years of age or older. 
• Current Criminal Records check. 

SKILLS & ABILITIES: 

• Proven problem solving and prioritization skills. 
• Strong interpersonal and communication skills in English, both written and verbal required. 
• Able to work independently and resourcefully in a remote location. 
• Ability to respond quickly and responsibly to emergencies. 
• Ability to communicate effectively with staff and guests. 
• Organization skills and attention to detail. 
• Able to work collaboratively and cohesively with co-workers, supervisor, and manager. 
• Reliable and dedicated. 

Whitewater does not offer staff accommodation at the resortThe resort is located about a 20-minute drive outside the incredible city of Nelson, so most employees live there. We offer a daily shuttle that is free to employees which stops at three different locations in town. We also have a staff Facebook page where our team can connect with one another and find suitable accommodations together. If you're currently looking for housing, check out some of the online resources below to help you in your search.

• Nelson BC Short Term & Vacation Rentals | Facebook

• Nelson, BC, Canada - Homes and Rooms for Rent | Facebook

• Apartments, Condos & Houses For Rent in Nelson | Free Local Classifieds - Kijiji

• Happipad

• Rentals.ca Nelson Apartments, Condos and Houses For Rent

• I Love Nelson Rentals

• Rentals | Pennywise

• Nelson BC Rents | Facebook

In order to work at Whitewater, you must be a Canadian citizen or have a valid Canadian Visa and Work Permit. All foreign workers must show their Visa, Work Permit, Canadian Social Insurance Number and/or proof that they have applied for the Social Insurance Number. Please note that Whitewater Ski Resort does not give out letters of offer for foreign workers. All international staff must have travel insurance, and medical coverage is highly recommended. For further information please contact the Canadian Embassy, High Commission, or Consulate in your host country.

Whitewater receives a high volume of applications and unfortunately, because of that, we are unable to let all applicants know about the status of their application. Please note that only successful applicants will be contacted.

Occupational First Aid Level III or 80 hour Advanced First Aid, current CPR, advanced skiing ability & CAA Avalanche Operations Level I.

YES, if you are a successful applicant, Whitewater will refund your Season Pass according to our policy and the number of days you work.

Yes, this is strongly encouraged. We receive a significant number of applications for Volly Patrol and start hiring after the Early Bird Season Pass deadline. If you successfully get through the interview process you will receive a pass at 50%. Once you have completed your required volunteer shifts, the remaining amount will be refunded. This is a huge commitment and a huge help to the Pro Patrol. Plus, a great way to gain experience for next season!

Whitewater has two 14 seat staff shuttles which run twice every morning (before the public shuttle bus). Scheduled employees are able to utilize this service at a discounted rate. As seats are limited, we also encourage you to carpool with your fellow coworkers.

Our winter season operates from early December to early April and our summer season operates from late June to late September.